English – Gezondheidscentrum Medisena – ’s-Gravenhage
Gezondheidscentrum Medisena
Varkenmarkt 19 2512 GR
’s-Gravenhage

English

Welcome to Health Centre Medisena

Here you will find a summary of all the information you may require about our Health Centre. For general questions about our practice, you can send an email to info@medisena.nl


Do you have a medical question and are you a patient with us?

You can submit your question online via the patient portal. If you don’t have access to the patient portal, then you first need to register once. For registration and more information click here.

If you prefer to speak to the assistant by phone, you can call the assistant (070 345 07 09 , option 3). In an emergency, choose option 1. If there is a life-threatening situation, call 112.


Opening hours

Monday 08:00 am – 01:00 pm
02:00 pm – 05:00 pm
Tuesday 08:00 am – 01:00 pm
02:00 pm – 05:00 pm
Wednesday 08:00 am – 01:00 pm
02:00 pm – 05:00 pm
Thursday 08:00 am – 01:00 pm
02:00 pm – 05:00 pm
Friday 08:00 am – 01:00 pm
02:00 pm – 05:00 pm

In the event of a (non-life-threatening) emergency or if you require acute consultation during out of office hours (evening, night and weekends), please call the Huisartsenpost  HADOKS at 070 146 96 69.

Call 112 in a life threatening emergency.


Registration
Patient stop for new patients

In practice, no new patients are accepted with the exception of:

  • People who are going to live together, of which one of the partners is already registered in our practice and family expansion. In that case you can use the registration form

It is not yet clear when the practice will be able to accept patients again. As soon as we accept patients again, you can see this on this website.

Deregistration
If you change your GP or if you move (abroad), please let us know. This way we can ensure your medical file doesn’t get lost and we can maintain an overview of our patient population. Furthermore, you are not allowed to be registered at more than one practice.

  • Inform us in case you move or register elsewhere.
  • Inform us if your contact details have changed (telephone number, e-mail).


COVID-19
For you and our safety and to protect our vulnerable patients, we ask you to observe the following measures during your visit to our practice:

  • Keep 1,5 meters away.
  • Come alone as much as possible.
  • Do you need guidance? Then you can come with a maximum of 1 supervisor.
  • Come up to 5 minutes in advance of your appointment.


Appointments

Make an appointment by phone
In order to organize your and our time as efficiently as possible, we only work by appointment. To make an appointment or to request a home visit, you can call the assistant between 08:00am and 11:00am (070 345 07 09, option 3). Do you have multiple complaints or questions? Indicate it when making the appointment, we can take it into account in our agenda.

Make an appointment online
For less urgent complaints, or if you want to discuss persistent complaints with your doctor, you can also use our online appointment system. You must register here once as a patient, after which this data remains available for our electronic services only, such as requesting a repeat prescription online.The GP needs about 10 minutes per complaint, so if you have psychological complaints or multiple complaints, it is wise to make a double appointment. Then there is plenty of time for you.

Home visit
If you are not physically able to come to the practice for consultation (due to health reasons , age or  physical handicap) please call the assistant and discuss the option of a home visit (preferably before 10am).Please realize that the opportunities for adequate care are more optimal in the practice and that not all services can be offered at your home.



No show policy
Appearing late or not appearing to your appointment can have various understandable reasons. Unexpected situations will naturally occur from time to time, and we fully comprehend this. However, if it happens too often we will unfortunately have to charge you. Our goal is not to punish, but to minimize the amount of time slots that go to waste.

Cancel your appointments at least 24 hours in advance, by emailing info@medisena.nl



Patient portal Uw zorg online
Via the patient portal it is possible to arrange a number of things online:

  • Make an appointment online
  • Ask questions to the doctor
  • Request repeat prescriptions
  • Access to your medical file

To be able to use the patient portal, you must register once. For registration and more information click here



Repeat prescriptions
You can request a repeat prescription:

  • Online via the portal
  • By telephone (leave details on our prescription voicemail service)
  • At the pharmacy
  • At our reception


Healthcare system in the Netherlands
If you have questions about how healthcare in the Netherlands is organised please visit the following website https://h4i.nl/

Useful links
GPinfo.nl – Trustworthy information about health and diseases, managed by Dutch doctors.
Thuisarts.nl – The Dutch version (more topics available)